Terms of Service

1. Agreement to Terms

By accessing or using the website tiptopglobalventures.com (the "Site") or engaging the services of TipTop Global Ventures ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Site or services. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and TipTop Global Ventures.

2. Services Description

TipTop Global Ventures is a full-service e-commerce agency providing the following services:

• E-Commerce Consulting: Product research, niche validation, competitor analysis, supplier sourcing, MOQ negotiation, and launch strategy.
• Platform Management: Full account management on Amazon, Shopify, TikTok Shop, and other e-commerce platforms.
• Compliance and Reinstatement: Account suspension recovery, policy violation resolution, Plan of Action writing, appeals, and account health management.
• Custom Development: Custom Shopify storefronts, headless e-commerce solutions, web applications, and mobile applications.
• TikTok Shop Services: Full TikTok Shop setup, product listings, affiliate program management, creator outreach, and content strategy.
• Agentic Commerce: AI-powered automation, workflow optimization, and intelligent systems for e-commerce operations.

The specific scope, deliverables, and timeline for any engagement will be outlined in a separate service agreement or statement of work agreed upon by both parties before work begins.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for the delivery of services.
• Grant necessary access to platforms, accounts, and tools required for us to perform our work.
• Respond to requests for approvals, feedback, and information in a timely manner to avoid project delays.
• Comply with all applicable laws, regulations, and platform policies related to your business operations.
• Maintain the confidentiality of any login credentials shared with our team.
• Not engage in any activity that violates the terms of service of any e-commerce platform we manage on your behalf.

Failure to meet these responsibilities may result in delays, reduced effectiveness of services, or termination of the engagement.

4. Payment Terms

Project Engagements

Project-based engagements have a minimum starting investment of $7,500. Specific pricing will be outlined in your service agreement. A deposit of 50% is required before work begins, with the remaining balance due upon completion or according to the milestone schedule defined in the agreement.

Monthly Retainers

Ongoing management and consulting services are billed on a monthly retainer basis, typically ranging from $3,000 to $4,000 per month depending on scope. Retainers are due on the first of each month and cover services for that calendar month.

Payment Methods

We accept payment via bank transfer (ACH), wire transfer, and major credit cards. All payments are processed in U.S. dollars (USD).

Late Payment

Invoices not paid within 15 days of the due date are subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend services until all outstanding balances are resolved. Continued non-payment may result in termination of the engagement and referral to collections.

5. Refund Policy

TipTop Global Ventures stands behind its work with a full refund guarantee. If we fail to deliver the results outlined in your service agreement, you are entitled to a full refund of fees paid for that engagement, subject to the following conditions:

• The refund applies to the specific deliverables or outcomes defined in your signed service agreement.
• You must have fulfilled all client responsibilities outlined in Section 3, including providing timely access, information, and approvals.
• Refund requests must be submitted in writing within 30 days of the project completion date or the date we communicated that deliverables were complete.
• Results affected by factors outside our control, such as platform policy changes, market conditions, or third-party actions, are not eligible for refund.
• Monthly retainer fees are non-refundable for the current billing period once services have been rendered for that month.

To request a refund, contact us at info@tiptopglobalventures.com with your service agreement details and a description of the unmet deliverables.

6. Intellectual Property

Upon full payment of all fees, you will own all deliverables created specifically for your engagement, including but not limited to custom store designs, product listings, and advertising copy. The following exceptions apply:

• Our tools and frameworks: Proprietary tools, templates, methodologies, processes, and frameworks developed by TipTop Global Ventures remain our intellectual property. You receive a non-exclusive license to benefit from their use during the engagement.
• Third-party assets: Any third-party software, images, fonts, or tools used in your project are subject to their respective licenses.
• Portfolio rights: We reserve the right to showcase non-confidential aspects of completed work in our portfolio and case studies, unless you provide written notice to opt out.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the course of the engagement. This includes but is not limited to business strategies, financial data, login credentials, customer data, supplier information, and trade secrets. We will not disclose your confidential information to any third party without your prior written consent, except as required by law. This confidentiality obligation survives the termination of the engagement and remains in effect indefinitely. If a formal Non-Disclosure Agreement (NDA) is required, we are happy to execute one upon request.

8. Limitation of Liability

To the maximum extent permitted by applicable law, TipTop Global Ventures and its officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to our services or these Terms.

Our total aggregate liability for any claims arising from or related to our services shall not exceed the total fees paid by you to us during the twelve (12) months preceding the event giving rise to the claim. This limitation applies regardless of the theory of liability, whether based in contract, tort, negligence, strict liability, or otherwise.

9. Indemnification

You agree to indemnify, defend, and hold harmless TipTop Global Ventures, its officers, employees, agents, and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) your use of our services; (d) any content, materials, or data you provide to us; or (e) any dispute between you and a third party, including e-commerce platforms, customers, or suppliers.

10. Termination

Monthly Retainers

Monthly retainer engagements operate on a month-to-month basis. Either party may terminate a retainer engagement by providing written notice at least 15 days before the end of the current billing period. Services will continue through the end of the paid period.

Project Engagements

Either party may terminate a project engagement with 30 days written notice. In the event of early termination, you will be invoiced for all work completed up to the termination date, plus any non-refundable third-party costs incurred on your behalf.

Termination for Cause

Either party may terminate the engagement immediately if the other party materially breaches these Terms and fails to cure such breach within 10 days of written notice. We may also terminate immediately if you engage in fraudulent, illegal, or unethical activities.

11. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

In the event of any dispute arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration or litigation.

Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to the personal jurisdiction of such courts.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations under these Terms if such failure or delay results from circumstances beyond the reasonable control of the affected party. This includes, but is not limited to, natural disasters, acts of government, pandemics, internet or infrastructure outages, acts of terrorism, labor disputes, or changes in e-commerce platform policies or algorithms. The affected party must promptly notify the other party of the force majeure event and make reasonable efforts to mitigate its impact.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When changes are made, we will update the "Last updated" date at the top of this page. For active clients, we will provide notice of material changes via email at least 15 days before they take effect. Your continued use of our website or services after any modifications constitutes your acceptance of the updated Terms.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: